Studio Policies

Policies

Name: SoulWell Massage
Address: 7313 W. 79th St, Overland Park, KS, 66204, US
Telephone: (816) 933-5250
Price range: $$

Please read through these policies before your visit. They help ensure a safe, respectful, and enjoyable experience for everyone.

Cancellations & Reschedules

Payment is required at the time of booking to reserve your appointment.
Appointments may be rescheduled with at least 48 hours' notice using the link in your confirmation email. Requests made with less than 48 hours' notice will result in the loss of the session fee.
All payments are non-refundable. If an appointment is canceled, the paid amount will be transferred to a gift certificate on your account to be used or transferred at your leisure.
Sessions end at the scheduled time, even if you arrive late.
Arriving more than 15 minutes late without communication may result in cancellation of the appointment.
No call/no show appointments will prevent future bookings.
Repeated cancellations or rescheduling may result in dismissal from the practice.
All intake forms must be completed before your appointment to ensure your safety.

Soul Well Massage operates in a shared space with other businesses. Please keep noise in the hallway and lobby to a minimum and turn off the sound on your phone.
Out of respect for other guests, children are not welcome at the spa.
The spa is not responsible for lost or stolen items.

Your safety is my priority. If weather conditions make travel unsafe, I may close the studio or approve same-day weather-related reschedules without penalty.
If this happens, your payment will be applied to a future appointment.

All sales of gift cards are final. Refunds are not offered on gift card purchases.
With the authorization of the purchaser, gift cards may be transferred to another recipient. Please inform us in writing or in person to process the transfer.
Gift cards are redeemable for massage services and related treatments, not cash.
Gift cards cannot be combined with discount codes. Only one discount code may be used at a time.
5-session packages must be used within 6 months. 10-session packages must be used within 12 months.
Packages are shareable and non-refundable. Packages are subject to the cancellation and reschedule policy.
Rescheduling a package session more than twice will result in the forfeiture of that session.

If you have cold, fever, nausea, flu, or COVID-19 symptoms, please reschedule as soon as possible.
Massaging a sick person puts the therapist and other clients at risk and cannot be performed.
If you arrive sick, your session will be canceled with no refund.

For safety reasons, the right to refuse or discontinue treatment at any time is reserved.
Reasons may include, but are not limited to: intoxication, hate speech, sexual or romantic advances, and contagious or unidentified skin conditions.

Thank you for your understanding and consideration!

Questions about any of these policies? Don't hesitate to reach out.